Are you passionate about delivering exceptional customer service while making a difference in the lives of pets and their families? Our busy and compassionate veterinary team in the Northwest Boston suburbs is looking for an experienced Client Service Representative who thrives in a fast-paced environment and loves building meaningful client relationships.
This is an opportunity to become an essential part of a collaborative hospital team dedicated to outstanding patient care and an excellent client experience from the moment clients walk through the door.
What You’ll Do
As the first point of contact for our clients, you’ll play a vital role in creating a welcoming, supportive, and professional atmosphere for both pets and their owners. Responsibilities include:
- Greeting clients and patients with warmth and professionalism
- Managing incoming calls and appointment scheduling
- Coordinating appointment confirmations and follow-up communication
- Assisting clients with questions regarding services, products, and prescriptions
- Processing payments and discussing treatment-related fees clearly and compassionately
- Maintaining accurate medical records and client communications
- Supporting client education on preventive care and general pet wellness
- Helping maintain a clean, organized, and welcoming hospital environment
What We’re Looking For
We’re searching for someone who combines outstanding communication skills with genuine compassion and attention to detail. Ideal candidates are:
- Experienced in veterinary reception or client service
- Comfortable multitasking in a busy hospital setting
- Friendly, polished, and highly organized
- Team-oriented with a positive, proactive attitude
- Passionate about client care and animal well-being
Compensation & Benefits
We offer competitive pay and a comprehensive benefits package designed to support your personal and professional well-being.
Compensation:
$19–$24/hour, based on experience and qualifications
Benefits Include:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid vacation, holidays, and sick time
- Generous employee pet care discounts
- Wellness resources and professional development opportunities
Apply Today
Qualified candidates are encouraged to submit a resume and cover letter for consideration.
Join a team that values compassion, collaboration, and creating an outstanding experience for every client and patient we serve.
